RETURNS & EXCHANGES

RETURNS & EXCHANGES
Returns & Exchanges

Returns
1. Contact client services: Send us an email with the copy of your invoice to Catalina.landa@andrealanda.com
2. Prepare your package: Place your item in its original packaging and with the original receipt
3. Confirmation return email: you will receive a confirmation return email – please do not return any package before the reception of this email.
4. Deliver your package to: the address provided on the confirmation of return email.
Exchanges
• -Call client services: +57 311 589 6859 or email us at Catalina.landa@andrealanda.com

Policy
• returns within 30 days
• Item in perfect & sellable condition with original tag.
• Original packaging
• Original invoice
• No exchanges and returns for personalized items, or pre-order items that are customized regarding size, color, fit or any other personalized variation.
• Merchandise can be returned within the time frame provided (30 days) and be exchanged for any other product of equal or greater value. Exchange period is 120 days. AL does not offer money refunds.